FAQs

Portraits

Anything from 2-7 days, it depends on the number of people and pets and the complexity of the background, if there is one. Remember that’s just for the digital file, if you opt for the canvas print then you will need to wait for that to be printed and delivered. 

We need a couple of good headshots of each person, smiling and looking this way. No selfies, sunglasses or hats. Only send us photos that look like the person.

We also need photos of the people standing together so we can see heights, if it is a big family group you can send us several photos, we needn’t have everyone standing together in the same photo.

We also need photos of everyone’s clothing, if you don’t have photos then you can find outfits on Google.

If there are pets in the portrait then we need a couple of good photos of them where we can see their face and body. It also helps to tell us their breed. If there are multiple pets then it helps to have a photo with them all in so we can see how big they are in relation to each other. It also helps to have a photo of them next to one of the people.

If you have ordered a portrait with a background then we need photos of the location.

If you have ordered a superhero portrait then we need to know what superheroes you want to be.

The cartoons will have likeness, but remember they are cartoons. 

Yes you can, we always edit all artwork until you are happy. But remember it is very important you send us good accurate photos. We are only as good as the photos as we have never met you or your family in real life.

Edits are free as long as they do not fall outside of the original brief. So if you decide to change people’s clothing we will charge a fee for this.

We will give you a high resolution digital file. Any local printer can print the artwork using that file. You will get a better result printing with a printer rather than say Walgreens or a grocery store with printing facilities. Shutterfly and Snapfish are good online options.

You must print the artwork at the size we create it at.

If you have any issues with an online printer not accepting the file please get in touch, it won’t be that our file is incorrect, it is just that different printers have different requirements.

We use several different canvas printers from across the globe, each have been selected for their quality. We can ship canvases for free to the USA, Australia, New Zealand, UK and some of the EU (see below). We can expedite shipping to the UK, this is £7 extra.

USA - 10 business days

UK - 1- 10 business days (depending on if you want to expedite it)

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland (The Netherlands), Hungary, Ireland, Italy, Lithuania, Luxembourg, Monaco, Poland, Portugal, Romania, Scotland, Slovak Republic, Slovenia, Spain (excluding Canary), Sweden. -  5 - 10 business days

Norway and Switzerland 5 - 10 business days at an which cost 20 euro)

Comics

First we create a draft of how your comic will look. The draft outlines the story and where the characters feature and roughly how each panel will look. The characters at this stage don’t have likeness, they are just rough drawings.

This draft is then emailed to you for feedback, where you can request changes to be made. We then apply your changes and create the final artwork. The artwork is drawn using a drawing tablet on the computer. Once completed we send this to you for feedback, where you can make further small changes. Any changes are applied and your artwork is sent to you for a last time for feedback before it is sent to the printers.

Yes you can, you actually get 2 chances throughout the design process to make changes. Once after the draft has been created – this is where large changes if required can be made. And then once when the final artwork has been created – this is where smaller changes can be made. We find that this process works well, and that every customer leaves feeling they got just what they wanted, often more.

Usually from when we receive your story and photos, your comic will take us 10 working days to complete. We can turn your comics around quicker at special request. Please contact us for more information.

We get asked this all the time. Don’t fret this is what we are here for. Our team combined have decades of experience of writing and drawing comics. We ask all the right questions and we assure you that you ALWAYS have a story worth telling.

Absolutely anything. Our most popular story is how people met and got married, but we can literally draw anything. We love it when we get a very different story to illustrate which really pushes our skills.

Don’t worry about this, whether your story is a few sentences or a few pages we will turn it into a comic. With a short story we will be sure to ask a lot of questions to beef the story out a bit, and with a very long story we will ask lots of questions to discover the important parts which need included.

We will request photos once we have determined what events we will cover in your story. Generally we will ask for photos of locations, specific items of clothing, specific items and photos of the people.

We will give you a high resolution digital file. Any local printer can print the artwork using that file. You will get a better result printing with a printer rather than say Walgreens or a grocery store with printing facilities. Shutterfly and Snapfish are good online options.

You must print the artwork at the size we create it at.

If you have any issues with an online printer not accepting the file please get in touch, it won’t be that our file is incorrect, it is just that different printers have different requirements.

We use several different canvas printers from across the globe, each have been selected for their quality. We can ship canvases for free to the USA, Australia, New Zealand, UK and some of the EU (see below). We can expedite shipping to the UK, this is £7 extra.

Countries we ship to and lead times. 

USA - 10 business days

UK - 1- 10 business days (depending on if you want to expedite it)

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland (The Netherlands), Hungary, Ireland, Italy, Lithuania, Luxembourg, Monaco, Poland, Portugal, Romania, Scotland, Slovak Republic, Slovenia, Spain (excluding Canary), Sweden. -  5 - 10 business days

Norway and Switzerland 5 - 10 business days at an which cost 20 euro)

This can never happen as we have a policy of 100% customer satisfaction guaranteed, we don't go to print until you approve the artwork. We have a very efficient Q&A process and we thoroughly research the story first so you can be rest assured that the story you want to tell will be told, actually even better than you could ever imagine. 

We will then edit things like colours, text, small details and likeness to people until you are happy with it.


Comic Kits

You will receive a 12 page full colour instruction book, 2 sets of comic pages to complete and a FAQ sheet for the parents. The contents come in a folder and on the inside of the folder is a comic to help inspire you. And access to an email hotline with live professional comic artists to help you every step of the way.

Once completed the kit also includes a professional printed and bound comic book - printed on high quality paper and mailed to your house.

Any child from 10+, or a younger child who is really into writing, drawing and storytelling. It is also suitable for the big kids in our lives, those boyfriends and husbands who are crazy about comics. But we will have an adult comic kit coming out soon.

Once we receive your order for the kit, it will be shipped out within 5 business days. The kit is shipped from Texas and we used flat rate postage which takes around 3-4 days.

At the moment we only ship within the US.

You will need a pencil, eraser and some markers - thin and thick ones. We don’t include these items as every child has them and by not including them we can cut down on packaging and help the environment.

Yes it does, especially for younger children. But for any child it is best to look through the instruction book together and make sure you both understand the process. A good comic story takes some planning, the instruction booklet tells you everything you need to know.

No, you can take as long as you like.

Don’t worry! Please email us at hello@makemeacomic.com and we will help you. We write many comic stories every week, so we are very experienced in turning ideas into a story.

Again don’t worry. Have a brainstorm together and write down all your ideas, however crazy! And email us at hello@makemeacomic.com and we will help you. We are a team of very creative thinkers.

They can draw whatever they like!

It can, but be careful that it doesn’t get too complicated - a hero and a sidekick would work well.

Yes that’s fine, this is a great bonding exercise for parent and child

No you don’t, you can leave some white background. Perhaps you fully colour some and others you colour partially.

Only 1 comic per kit

You do get 2 sets of pages, 1 set for practice and another set for the real thing. So you could photocopy the pages before you start so you have another set or just email us at hello@makemeacomic.com and request us to email you some - you can then print them locally.

For a studious child they could likely complete it in a weekend, for others they might do a bit here and there and it might take a month - we all work at different paces. It takes as long as it takes, there is no expiry on when you need to complete it by.

You need to scan them and email them back to us at hello@makemeacomic.com. The best option is to use a scanner, make sure it is set to 300dpiu and colour. 

If you don’t have a scanner, don’t worry, there are some really good free phone apps out there, like Scanbot and Swiftscan. Just make sure you hold the phone still and that no shadows are cast over the comic pages. Keep the comic pages safe, just in case we request you to rescan the pages. 

You must make sure you include your order number as we use this to match up your comic with your sale so we can find your name and address

Yes you can, when you email us the completed comic pages just tell us how many copies you would like. Xtra copies are $10 per copy.

Yes we do, so the text that your child writes, we will copy and type with a computer so it is neat and tidy.

Yes we do, there won’t be any spelling mistakes