Refund policy

Refund Policy for comics and portraits (Not the comic kit - for comic kit scroll down)

If you cancel your order before we start work on it then you can have the order refunded in full. 

If you cancel your order once we have started drawing it then you can have a partial refund, the amount will depend on how much work we have done. 

We guarantee that everyone will love their artwork. We will edit it until you are happy - 70% of the artwork we create needs at least a small edit, so don't be shy in asking for them. It is very important to us that you walk away with artwork that you love.

If you change your mind about the artwork, i.e you don't want it anymore but we have created it and completed to brief and it is accurate and correct you won't be able to get a refund. 

If we complete your artwork and then you decide you want to make a change which is outside of the initial brief then we will charge you a fee, the fee will depend on the amount of work required to make the change. 

If you order a digital file and it doesn't match the print spec required by the printer we will edit it. 

You can always contact us for any return question at makemeacomic@gmail.com

 

Refund Policy for the comic kit

If you are not 100% satisfied with your purchase, you can return the comic kit and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

The comic kit must be returned in the same condition you received it and in the original packaging. Please keep the receipt. 

If you started the comic kit and changed your mind you cannot return it or get a refund.

If you want to return an item please email makemeacomic@gmail.com

 

Damages or missing packages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please email makemeacomic@gmail.com with photos and we will aim to replace the item immediately. 

If your package goes missing please get in touch and we will do our upmost to locate the package.